Withdrawal from the Contract

Withdrawal from the Contract

Have you purchased goods from us that you don’t like? In case such a situation occurs, we have also regulated this by law.

If you only want to exchange the goods, please contact us by e-mail (info@rackito.com) and we will agree on the item to be exchanged. Then send the goods for exchange to Vingo s.r.o., Heydukova 349, 38601 Strakonice. After receiving and inspecting the parcel, we will immediately send you the new goods.

If you wish to withdraw from the contract, this is legally possible within 14 days of receiving the goods. It is possible to agree on an extension of this period and to withdraw from the contract even after this period has expired – this requires an agreement.
Always inform us about the exercise of your right of withdrawal and agree on details such as a refund (preferably by e-mail to info@rackito.com). Pack the goods and send them to Vingo s.r.o., Heydukova 349, 38601 Strakonice. After receiving the goods, we will handle everything and refund the amount according to the prior agreement.
Here is the withdrawal form

Please let us know when the parcel is dispatched.